Privacy Policy

Privacy Policy – The Wicked Herb Supply

1. Intent

The Wicked Herb Supply (“the Company”, “we”, “us”, “our”) values your privacy and is committed to protecting the personal information you share with us. Collecting, using, storing, and disclosing personal information responsibly, ethically, and in accordance with applicable U.S. laws is a core value of the Company.

This Privacy Policy explains how we collect, use, store, and disclose personal information, and applies to all personal information collected through our website and services.

By accessing or using our website and services, you consent to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately cease using our website and services.

We may update this Privacy Policy from time to time. Material changes will be communicated where possible. Continued use of our website constitutes acceptance of any changes.

Questions regarding this Privacy Policy can be directed to our Privacy Officer at: info@thewickedherbsupply.com

2. Definitions

Personal information means information about an identifiable individual, including, but not limited to: name, date of birth, email address, billing/shipping addresses, phone numbers, payment information, and purchase history.

Consent includes express consent communicated orally or in writing, as well as implied consent inferred from your actions or use of the Service.

3. Collection of Personal Information

We collect personal information through a variety of interactions, including:

Website Access: Age-gated websites require disclosure of date of birth and location. We may automatically collect IP addresses, browser type, operating system, page visits, and other non-identifiable browsing data through cookies for analytics and service improvement.
Transactions: We collect billing, shipping, and contact information to process orders and provide services. Purchase history and preferences may also be collected.
Communication: Emails, chats, and other correspondence with our staff may be recorded to improve service quality.
Employment Applications: Personal information submitted during job applications is collected for hiring and HR purposes.
Physical Premises: Security cameras may capture footage at retail stores, warehouses, and offices to ensure safety and comply with legal requirements.

We may also receive information from service providers, business partners, or publicly available sources.

4. Use of Personal Information

We use personal information for the following purposes:

To conduct and improve our business operations in the United States
To process transactions and fulfill orders
To communicate with you regarding products, promotions, or service updates
To comply with legal and regulatory obligations
To prevent fraud, unauthorized activity, or violations of our Terms of Service
For human resources purposes, including employee contact and emergency notification

We will obtain consent for any use of personal information beyond these purposes.

5. Storage and Protection

We implement reasonable physical, technical, and administrative measures to protect personal information. Information is stored securely in paper and electronic formats.

Retention periods:

Transaction data: Minimum 7 years for tax and audit purposes
Marketing data: Retained until you opt out or withdraw consent
Account information: 2 years following account inactivity, unless required otherwise by law
Security footage: Minimum 60 days or as required by local regulations

We may use third-party service providers in the U.S. to store or process personal information, and will ensure adequate protection through contracts or agreements.

6. Disclosure of Personal Information

We do not sell or share your personal information without your consent, except:

When anonymized or aggregated data is shared for statistical or business purposes
To comply with legal obligations or respond to law enforcement requests
To protect against fraud or security threats
To fulfill our contractual obligations

7. Access and Correction

You have the right to access, update, or correct personal information we hold about you, subject to certain limitations (e.g., third-party privacy, legal privileges).

Requests can be sent to: info@thewickedherbsupply.com

We will respond within a reasonable timeframe, providing the requested information or explaining why access may be limited.

8. Use and Disclosure Without Consent

In certain situations, personal information may be collected, used, or disclosed without consent, such as:

To investigate suspected violations of law or Company policy
In emergencies threatening health or safety
When required by law, subpoena, court order, or governmental authority
For debt collection or legal claims

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze site performance, and provide personalized content. You may manage your cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may modify this Privacy Policy at any time. The most current version will always be available on our website. Material changes may be communicated via email where possible.