Refund & Returns Policy – The Wicked Herb Supply

At The Wicked Herb Supply, we are committed to providing high-quality products and a smooth shopping experience. Please read the following guidelines carefully regarding refunds, returns, and exchanges.

1. General Policy

• All sales are final on opened or used products, including glassware, hemp products, and smoking accessories.
  
• Returns or exchanges are accepted only if the product is damaged, defective, or received incorrectly.
  
• You must contact our Customer Support within 2 days of receiving the product to report an issue.
  
  

2. Eligibility for Refunds or Exchanges

A product may be eligible for a refund or replacement if:

• It arrived damaged during shipping.
  
• It is defective or does not function as intended.
  
• The wrong product was shipped to you.
  
  

Important: Proof of damage (photos, videos) may be required for verification.

3. Refund Process

1. Contact our Customer Support at support@thewickedherbsupply.com with your order number and issue details.
   
   
2. Our team will review your request and provide instructions for returning the product, if applicable.
   
   
3. Once the returned item is received and inspected, we will process your refund within 7–10 business days.
   
   
4. Refunds will be issued to the original payment method. Shipping fees are non-refundable, except when the error was on our part.

4. Exchanges

• Exchanges are handled on a case-by-case basis.
  
• You may exchange a damaged or defective item for the same item, or another of equal value.
  
• Contact support@thewickedherbsupply.com to initiate an exchange.
  

5. Non-Returnable Items

• Opened or used products
  
• Perishable items (where applicable)
  
• Sale items or products marked “Final Sale”
• Gift cards